Gabriela - Analista de Call Center at Fibex Telecom

Valencia, Carabobo, Venezuelaen

Improved customer satisfaction scores by 20% through effective communication and problem-solving.

Reduced average call handling time by 15% by implementing streamlined processes.

Published on CazVid

Summary

Experienced professional with a background in customer service and technical support, dedicated to enhancing client satisfaction and team performance.

Key Achievements

Trained and mentored new team members, enhancing team performance and cohesion.

Skills

Customer ServiceAdvanced

Skilled in managing customer inquiries and resolving issues efficiently.

Data AnalysisIntermediate

Able to analyze data trends to improve service delivery and performance.

Team LeadershipIntermediate

Experience in leading and motivating teams to achieve targets and improve morale.

Technical SupportIntermediate

Competent in providing technical assistance and troubleshooting for customer issues.

Languages

Inglés(B1)

Experience

Analista de Call center

Fibex Telecom

2026 - Present

Encargada del área de caja

Molinas de la mancha C.A.

2020 - 2021

Analista de servicio técnico central

CLX GROUP

2023 - 2025

Analista de garantías

Multimax Store

2021 - 2023

Curso de auxiliar Veterinario

IPROANDES

2025 - Present

Curso avanzado Veterinario

ICASFA

2026 - Present

Education

U.E. Colegio "Francisco Javier"

Bachiller

Completed 2019

Tecnológico IUTSI

1 er semestre

2020

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