George - Azure Support Specialist with broad customer service and technical expertise

San José, San José, Costa Ricaen

Supported Azure subscribers with account management, billing, and technical issues at Microsoft.

Resolved complex technical problems and managed escalated cases for Azure subscriptions.

Published on CazVidVideo interview available

Summary

Experienced in customer service, technical support, and sales, with hands-on experience supporting Microsoft Azure and Office 365. Bilingual in English and Portuguese, seeking opportunities in tech and customer service sectors.

Video Resume

Key Achievements

Contributed to internal knowledge base and customer self-service resources.

Skills

Technical SupportAdvanced

Provided technical assistance for Active Directory, VPN, Office 365, and network security.

Customer ServiceAdvanced

Delivered multilingual customer support, including claims management and customer engagement.

Account & Subscription ManagementIntermediate

Supported Azure subscription management and troubleshooting.

Knowledge Base CreationIntermediate

Created and maintained informational resources for internal and customer use.

Languages

English(B2+)

Experience

Azure Subscription Management Support

Microsoft

Provided support to Azure subscribers for issues related to the Azure portal, including account management, billing, and technical support., Resolved escalated cases and complex technical problems related to Azure subscriptions., Proactively identified and addressed potential issues to improve customer satisfaction., Created and maintained knowledge base articles for internal reference and customer self-service.