Georgireth - Especialista en Capacitación con experiencia en gestión de equipos y mejora de procesos

Utilizó bases de datos para registrar métricas de rendimiento y facilitar informes mensuales.

Analizó y mejoró procesos administrativos y operativos para automatizar tareas.

Se relacionó con clientes para resolver inconvenientes y garantizar satisfacción en el servicio.

Lideró y respaldó equipos durante campañas de capacitación y vacaciones de líderes.

Successfully managed ramp up with incoming groups of over 150 new hires within a short period, Coordinated with POM of the campaign (DoorDash) and solved technical issues with internal and client credentials, Backed up Training Leaders during vacations, ensuring that all trainers and development experts on the team achieved the target KPI's of the campaign, Entry accurate information to the database on each Teleperformance and DoorDash KPI to facilitate monthly performance reports and bonus calculation, Ensuring, programing and coordinating continuous education for the trainers & development experts, Implementing a new quality rubric with new hires and operations agents, Developing strategies to decrease the attrition during nesting time

Resolving different inconveniences presented to DoorDash customers, Approaching their concerns and guaranteeing the satisfaction of the service

Assisting with all administrative, logistic and operational tasks, Implementing new reporting and billing methods to automatize processes