Gianfranco - Data Analyst with 5+ years of experience in market research

Applied statistical techniques and tools to interpret complex data sets.

Created complex spreadsheets, macros, and pivot tables for data management.

Utilized tools like Tableau and Power BI to visualize data insights.

Designed and implemented research strategies to gather relevant market data.

Managed and qualified sales leads, assigning them to appropriate sales executives., Attended client inquiries, ensuring a smooth sales experience., Registered and tracked sales activities, including uploading and monitoring commercial prospects., Collaborated with teams for showroom planning, organization, and campaign execution.

Conducted web research, updated Network data, and performed telephone validation to manage and qualify leads., Supported sales teams by ensuring accurate data for CRM integration.

Managed reservations, handled OTAs, generated invoices and reports, and created codes., Provided support via Zendesk, WhatsApp, and email, addressing client inquiries and resolving issues., Collaborated with sales and marketing teams to support campaign execution and customer experience.

Assisted in assembling, preparing, loading, and unloading containers, supporting logistics operations., Collaborated with teams to ensure efficient dispatch and tracking processes.