Ginna - Account Manager with 3+ years in client engagement and content strategy

Medellín, Antioquia, Colombiaen

Managed daily content planning and strategy rotation to foster client loyalty.

Optimized client needs analysis to deliver tailored solutions, enhancing customer satisfaction.

Published on CazVid

Summary

A dedicated professional with diverse experience across customer service, logistics, and dental prosthetics. Skilled in team collaboration, strategic content planning, and process coordination, committed to delivering effective solutions and building strong client relationships.

Key Achievements

Coordinated diverse responsibilities across customer service and logistics roles, demonstrating versatility.

Skills

Trabajo en equipoIntermediate

Collaborated effectively with team members across roles to achieve common objectives.

LiderazgoIntermediate

Led initiatives such as content planning and customer management strategies.

Gestión de CódigosIntermediate

Managed codes for ambulance coordination and patient transfer, ensuring accuracy and efficiency.

Servicio al clienteAdvanced

Handled customer interactions in different roles, emphasizing service quality and satisfaction.

Diseño de prótesisIntermediate

Experience

Laboratorista dental

JJ Penagos

Diseñar y confeccionar todo tipo de protesis., Aparatología, Encerados diagnósticos y montajes dentales

Línea del prestador

Teleperformance EPS Sura

Coordinación de ambulancias, Gestión de códigos, Traslado y ubicación de pacientes

Track and Trace

Lynxus

Seguimiento de rutas, Confirmación de datos, Servicio al cliente, Coordinación de envíos

Account Manager

Independiente

Planificación diaria de contenido, Rotación constante de estrategias para fidelizar clientes, Análisis de necesidades para ofrecer soluciones efectivas