Given - Verifications & Payments Specialist with 5+ years of financial and compliance expertise

Utilized Excel, Google Workspace, and CRM tools to analyze and report data accuracy and discrepancies.

Performed identity checks, documented compliance, and ensured adherence to regulatory standards.

Managed customer payment flows and investigated irregularities using platforms like Paystack, Peach Payments, and Payfast.

Maintained transparent communication with internal teams and customers regarding account verifications and payment issues.

Spearhead the verification of identity, documentation, and compliance across customer accounts., Coordinate with internal departments and third-party entities to ensure completeness of documentation., Analyze verification data for discrepancies, ensuring it aligns with internal risk standards and...

Manage customer payment flows using Shopify, Paystack, Peach Payments, and Payfast., Monitor and report on payment irregularities, perform root cause analysis and resolution., Track and audit payment histories to maintain accuracy in customer billing records., Support financial compliance with...

Investigate customer payment issues and work toward amicable resolutions., Maintain transparent records of customer escalations related to accounts or verification., Communicate with stakeholders regarding compliance-related actions and status updates.