Experienced IT analyst specializing in user support, client assistance, and help desk operations in banking environments, with a strong focus on first-line support and customer service.
Assisted users with technical queries and resolved issues related to various tools and applications.
Managed first contact and follow-up interactions with clients to clarify issues and confirm resolutions.
Performed initial case handling, support ticket management, and process documentation within banking IT support.
Supported banking clients with IT-related queries, enhancing operational efficiency for financial institutions.
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