Over 10 years of experience in customer service, including supervisory roles, specializing in support, retention, and team coaching within the streaming industry.
Provided support and supervision to customer service teams, enhancing service quality.
Supervised customer service agents, coaching them to improve performance metrics.
Worked on retaining customers through personalized engagement and support strategies.
Provided technical assistance related to streaming services and subscription issues.
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Counseled team members to identify opportunities for improvement and skill development.
