Experienced in providing customer service, technical support, and education across diverse industries. Skilled in multi-channel communication and team collaboration.
Handled bilingual customer inquiries in credit, technical support, and appointment scheduling.
Provided customer service via phone, email, and chat across different companies and departments.
Led team activities as a Team Leader at Adecco, supporting technical and administrative support tasks.
Planned and delivered classroom instruction, assessed student performance, and followed evaluation protocols.
Concentrix
Macy's Credit Services inbound line.
Américas BPS
Technical support for dataphones and scheduling of technical visits., Reporting of indicators and incidents during the shift, administrative tasks.
Adecco
Technical support for dataphones and scheduling of technical visits.
Cediul S.A
Agenda management: assignment, cancellation, confirmation and/or rescheduling of appointments for medical exams., Phone, face-to-face and virtual-email customer service.
Bachelor ́s Degree in Spanish and Foreign Languages
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