Dedicated professional with over 13 years of experience in customer service and sales management. Proven track record in enhancing customer satisfaction and driving revenue growth.
Demonstrated ability to enhance customer experience through effective support and communication.
Skilled in leading diverse teams to achieve organizational goals and improve performance.
Expertise in managing sales processes and driving revenue growth through strategic planning.
Proficient in ensuring quality standards are met in product offerings and service delivery.
TTEC
Provide support to Western Union agents in stores to cancel, activate, and send transactions to different countries. Help customers send money to water and electricity companies for their monthly payments and to their relatives in other countries
Startek
Responsible for the delegation of tasks and monitoring of calls from agents under the policies and quality standards set by the company. Offering timely feedback to agents
Interlease
Responsible for guaranteeing quality control in vehicles for sale and rental. Managing sales processes, personnel administration, budgets and agency resources
Fomento y Desarrollo del Norte, S.A.(FODENOR)
Support in activities related to the valuation of movable and immovable assets prior to being taken as collateral by a financial institution
Industrial Engineer
Bachelor of Computer Science and Letters
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