Experienced specialist with a focus on supply chain logistics, client support, and claims management, dedicated to streamlining operations and ensuring customer satisfaction.
Applied tracking systems and logistics procedures to monitor shipments and improve delivery performance.
Provided customer support related to delivery statuses and issue resolution.
Managed insurance billing, claims submissions, and denials, ensuring proper reimbursement.
Resolved hardware issues and supported IT infrastructure in operational settings.
Lean Group - Walmart Account
Shipment tracking & Track and Trace monitoring, Carrier and dock appointment scheduling, Vendor coordination & escalation management, Delivery exception resolution, On-time performance (OTD) assurance
Lean Group - Walmart Account
Route monitoring & daily trip validation, Track & Trace execution and updates, Customer service & delivery status support
Health Prime
Eligibility verification & benefits validation, Medical insurance billing & claims submission, Clinical denial management & appeals processing, Claim follow-up & AR resolution, Payment posting & reconciliation
Associate's degree
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Effectively coordinated with vendors and internal teams while managing multiple responsibilities.
