Harpreet - Project Manager with 10+ years of experience in software development

USA, North Carolina, United StatesRemoteen

Led multiple cross-functional teams to deliver key projects on time and within scope.

Streamlined development processes resulting in improved team efficiency.

Published on CazVidOpen to remote

Summary

A dedicated project management professional with over a decade of experience in leading software development projects and streamlining processes.

Key Achievements

Managed client relationships and provided strategic guidance to project stakeholders.

Skills

Project ManagementExperto

Oversees project planning, execution, and delivery in fast-paced environments.

Software DevelopmentAvanzado

Participated in software lifecycle management, including coding, testing, and deployment.

Client RelationsIntermedio

Built and maintained client relationships, ensuring customer satisfaction and contract retention.

Agile MethodologiesIntermedio

Implemented Agile practices to enhance team collaboration and project adaptability.

Experience

Customer Service Associate

T & M Consulting Services Pvt Ltd

June 2022 - Present

Managed 100+ inbound queries daily via email, phone, and chat with a 97% satisfaction rate., Led process improvements that reduced query resolution time by 20%., Ensured compliance with service protocols and resolved escalations effectively., Trained and supported onboarding of 5+ new hires, improving team ramp-up speed., Documented feedback and flagged product improvement areas to the management team.

Education

Gujarat University

Bachelor of Commerce (B.Com)

Completed Jul 2021

This is my profileContact Harpreet