Hellioth - Customer Support Specialist with diverse call center experience

Guate, Guatemala, Guatemalaen

Progressed from Customer Service Representative to Tier Two Support Agent with supervisory call handling

Gained bilingual proficiency in English and Spanish to assist diverse customer bases

Published on CazVidVideo interview available

Summary

Experienced in customer service and technical support with bilingual skills and call center role progression.

Accumulated experience across multiple roles and client accounts within call center operations

Customer ServiceAdvanced

Provided frontline support to customers, addressing inquiries and resolving issues in a timely manner.

Technical SupportIntermediate

Assisted customers with technical issues related to various products and services in call center settings.

Bilingual CommunicationIntermediate

Communicated fluently in English and Spanish to serve diverse customer communities effectively.

Call Center OperationsIntermediate

Managed multiple accounts and roles within the call center environment, including support and supervisory calls.

Supervisory Skills

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