Hewitt - Operations Coordinator with 5+ years in healthcare and corporate settings

Tegucigalpa, Francisco Morazán Department, Hondurasen

Coordinated scheduling operations for a Texas hospital network, ensuring smooth patient and provider communication.

Managed a team of 17 agents at Comcast, coaching for KPIs and overseeing daily operational tasks.

Published on CazVid

Summary

Experienced professional in scheduling, team supervision, and client support across healthcare and corporate sectors. Skilled in CRM, SAP, and bilingual communication.

Key Achievements

Supported logistics with SAP at Dinant Corporation, improving operational data registration and vendor negotiations.

Skills

CRM SystemsIntermediate

Utilized CRM systems to maintain accurate client and operational data across multiple roles.

Team LeadershipIntermediate

Led and coached teams in customer support and operational environments to meet performance targets.

Operations CoordinationAdvanced

Managed scheduling, reporting, and conflict resolution in healthcare and corporate settings.

Process ImprovementIntermediate

Implemented process enhancements in scheduling, documentation, and logistics workflows.

Language Skills

Experience

Scheduling &amp; Operations Coordinator (Remote)

Advanced Diagnostics Hospital &amp; Clinics

2023 - 2026

Coordinate scheduling operations for Texas hospital network., Communicate with patients, providers, and administrative teams., Prepare daily operational reports and resolve scheduling conflicts., Maintain accurate CRM documentation., Work closely hand in hand with the management team and executive...

Operations Team Supervisor

Allied Global – Comcast Account

2023

Managed a team of 17 agents in a performance-driven environment., Coached employees to meet sales and quality KPIs., Oversaw scheduling, reporting, and daily operations.

Customer Support &amp; Sales Specialist

Allied Global – Comcast Account

2020 - 2023

Exceeded monthly sales and performance metrics., Supported onboarding and peer coaching initiatives., Delivered customer support and sales services in English.

Insurance Advisor

Panamerican Life Insurance

2016 - 2020

Advised clients on life and health insurance products., Managed renewals, payments, and client relationships., Consistently achieved monthly sales targets.