Experienced professional in scheduling, team supervision, and client support across healthcare and corporate sectors. Skilled in CRM, SAP, and bilingual communication.
Utilized CRM systems to maintain accurate client and operational data across multiple roles.
Led and coached teams in customer support and operational environments to meet performance targets.
Managed scheduling, reporting, and conflict resolution in healthcare and corporate settings.
Implemented process enhancements in scheduling, documentation, and logistics workflows.
Advanced Diagnostics Hospital & Clinics
Coordinate scheduling operations for Texas hospital network., Communicate with patients, providers, and administrative teams., Prepare daily operational reports and resolve scheduling conflicts., Maintain accurate CRM documentation., Work closely hand in hand with the management team and executive...
Allied Global – Comcast Account
Managed a team of 17 agents in a performance-driven environment., Coached employees to meet sales and quality KPIs., Oversaw scheduling, reporting, and daily operations.
Allied Global – Comcast Account
Exceeded monthly sales and performance metrics., Supported onboarding and peer coaching initiatives., Delivered customer support and sales services in English.
Panamerican Life Insurance
Advised clients on life and health insurance products., Managed renewals, payments, and client relationships., Consistently achieved monthly sales targets.
BBA
Certification of Pedagogy in Higher Education
Certificate in Audiovisual Production
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Bachelor's instruction and live interpreting in English and Spanish, supporting multicultural communication.
Dinant Corporation
Supported logistics operations and supplier coordination., Registered operational processes in SAP., Assisted in vendor negotiations and documentation.
Academia Europea
Teach English and French to students across multiple proficiency levels., Prepared over 100 students using CEFR-based methodology.
HEDAC Chicago
Translate educational and organizational materials (English–Spanish and vice versa)., Continuous live interpreting for board members with students.