Dedicated professional with over 10 years of experience in customer service, sales, and administrative roles across healthcare and client support sectors.
Provided exceptional customer support, handling inquiries and resolving issues effectively.
Reinforced customer loyalty through issue resolution and highlighting service value; met sales and retention goals.
Managed scheduling and multiple responsibilities efficiently in fast-paced environments.
Communicated fluently in both languages, enhancing service delivery and team collaboration.
Willis Towers Watson (WTW)
Supported healthcare and pension plan enrollment, working with HR and payroll (ADP)., Guided employees through insurance and retirement options (Medicare, 401k, pensions)., Assisted onboarding classes with payroll/HR processes and maintained HIPAA compliance.
OClinicals
Managed inbound/outbound calls to schedule medical appointments and resolve patient inquiries.
IBEX
Retained customers by resolving issues and highlighting service value., Consistently met retention and sales goals.
Convergys
Closed inbound/outbound sales, reaching monthly targets., Delivered excellent customer experiences and product knowledge.
Degree
Intermediate Accounting
English for Professionals
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Supported technical aspects related to healthcare HR and payroll tools like ADP, ensuring compliance.
