Humberto - Flight Attendant at Copa Airlines

Cartagena, Bolívar, Colombiaen

Ensured passenger safety and comfort during flights, adhering to strict airline protocols.

Provided exceptional service in business class, enhancing passenger satisfaction.

Published on CazVid

Summary

Dedicated cabin crew professional with extensive experience in passenger safety, service excellence, and team supervision within the airline industry. Skilled in ensuring secure and comfortable flights while supporting operational efficiency.

Key Achievements

Supervised night shift operations, supporting team performance and service quality.
Organized and coordinated team activities to optimize operational efficiency.

Skills

Passenger Safety & SecurityExpert

Specialized in maintaining safety standards and emergency procedures for passenger protection.

Customer Service & Passenger ExperienceAdvanced

Skilled in delivering high-quality service, ensuring passenger comfort and satisfaction.

Team Supervision & LeadershipIntermediate

Experienced in managing teams, organizing shifts, and supporting staff in high-pressure environments.

Operational CoordinationIntermediate

Proficient in coordinating activities to ensure smooth flight operations and service delivery.

Languages

españolinglésportugués

Experience

Tripulante de Cabina

Copa Airlines

Responsable de la seguridad del vuelo según mi cargo dentro del mismo en áreas específicas y en general.. Llevar el vuelo con la seguridad y el confort de los pasajeros.. Atender clase ejecutiva.

Supervisor Encargado

Sitel S.A.

2007 - 2012

Supervisor encargado de planta en horario nocturno.. Organizar, velar y dar apoyo a los agentes en piso encargados de cuentas en el extranjero.. Soporte técnico y evaluaciones de mejoras en el servicio brindado.. Encargado de realizar planilla digital (Kronos).