Experienced in high-risk fraud mitigation, customer support, and team training across banking and financial sectors. Skilled in risk analysis, fraud prevention, and delivering excellent client service to foster trust and security.
Provided billing support, technical assistance, and upsales solutions across multiple roles.
Identified and mitigated high-risk fraud activities, ensuring security and asset protection.
Analyzed sales and fraud data to support business decisions and security protocols.
Trained new employees and developed onboarding programs to enhance team effectiveness.
American Express
Proactively identified and mitigated high-risk fraudulent activities, safeguarding company assets., Assisted customers in transaction verification and provided clear guidance on security measures., Reinforced customer trust through empathetic and effective communication.
Teleperformance
Educated customers on fintech services and supported them in building financial literacy., Guided clients in managing and improving their credit scores through service tools.
Sykes
Delivered billing solutions and technical support with a focus on customer satisfaction., Increased upsales through personalized customer engagement.
AT&T
Handled billing arrangements and soft collections with efficiency and empathy., Retained clients by negotiating solutions tailored to their needs.
Bachelor’s Degree
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