Dedicated team player skilled in customer relations, quality control, and manual labor, with proven adaptability across industries. Committed to delivering excellent service and maintaining high operational standards.
Provided excellent service to clients, focusing on retention, conflict resolution, and de-escalation techniques.
Monitored and corrected agent operational errors, using QA data to ensure error-free service delivery.
Supervised and scrutinized team member outputs to maintain service and operational standards.
Performed diverse labor tasks including roofing, drywall, and cabinetry assembly with precision and safety.
America's Roofing
In charge of shingle application, General cleaning, Supply inventory, Next day preparation
Assembly Line Worker
Assembly of wood cabinets, cuberts, and cupboards, Precisión screwing and symmetry requirements, General cleaning, Cohesión and cooperation between workmates
Independent
Extensive service coverage from pool flooring to drywall application, General cleaning, Creative solutions, Long hours of heavy labor
SSG
Retention of clients by the use of negotiation methods, Record keeping/solutions to problem inquiries using work related software, De-escalation training used in the defusing of tense situations
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Utilized Microsoft 365 and related software for record-keeping, communication, and process management.
SSG
Scrutinized agent output for marginal and widespread operational errors, Provide excellent customer service to clients (when necessary)
SSG
Scrutinized agent output for marginal and widespread operational errors (thanks to QA data) and corrected them ASAP, Provided excellent customer service to clients (when necessary)
SSG
Scrutinized client information for fraud detection efforts, Provide excellent customer service to clients (when necessary), Maintained Secure Transactions and Solutions