Irvin - Data Analyst with 5 years of experience in financial services

Performed complex data analysis using various tools to extract insights for business strategy.

Developed and optimized SQL queries for data retrieval and reporting purposes.

Created dashboards and reports to communicate analytical findings effectively.

Utilized advanced Excel features for data manipulation, analysis, and reporting.

Led small teams on analytics projects, coordinating tasks and ensuring timely delivery.

In charge to source last minute trips with one of our providers in our marketplace making sure to get at least 25% revenue, In charge to get the driver information missing in next day trips, Assist and resolve provider issues via ticket, email or call.

In charge of the logistics and planning of customer itinerary and make sure Bus provider is aware of routes, times, special request., Responsible to solve customer issues via ticket system.

Responsible of Terminal Inventories; resolve discrepancies, responsible of rate approval when logistics coordinators booked a Truck with a carrier, in charge of the whole planning starting consolidating the freight in one of the company terminal in order to move it to the closest terminal for final mile delivery with one of our drivers or a partner carriers based on the Delivery date agreed with our customer, in charge of creating load plans for truckloads moving from coast to coast, create reports on how many freight we moved and how much we spent monthly.

Booking trucks when we had no capacity to pick up or delivery freight with our trucks or drivers, make sure MC or DOT was good and all the paperwork in rule.

Monitoring and track carriers to ensure to pick up or delivery the freight on time., In charge to assign lo jacks to carrier trucks in order to provide live and fresh updates to our customer about location of their freight, also in charge of retrieve them once the delivery was done, in charge of Lo jack inventory in each terminal and report it to the Ops Manager.

Customer care and sales agent in charge to find the best Hotel according to the Guest needs, Help desk agent – in charge to provide with correct guidelines, policies and procedures to customer care agent calling to help desk line.

Call insurance companies and law firms to keep updated the contact info of adjuster or attorney handling the claim., Search and gather medicals and legal docs to later create the legal package presented at court., Create and send via fax, mail or email the settlement proposal to adjuster or attorney on charge of negotiations out of the court.

Handle and solve customers’ concerns such as payments, billing issues, appointments and general info about Services, features and Core products., Assistance and basic troubleshooting over the phone with issues related with equipment’s (cable boxes, dvr, remote control, internet modems, routhers and phone modems.), Schedule tech visits and special request orders for outside or/and inside the house related to major issues with cable, internet or phone service.