Experienced project manager with a background in customer service, logistics, and data analysis. Skilled in managing projects, analyzing key performance indicators, and delivering effective communication in bilingual environments.
Provided support and resolution for customer inquiries across multiple roles.
Coordinated projects involving translation proofings and customer service initiatives.
Assessed data and prepared KPIs presentations to inform business decisions.
Fluent in English and Spanish, with strong written and verbal communication abilities.
ASAP
Customer service, Project management, translation proofings
Solistica
Customer service, KPIs analysis and presentations, Logistics
Convergys
Customer service, Inbound calls, customer care, and sales, issues resolutions
Proffesional in Modern Languages
Bachiller academico
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Supported logistics operations and analyzed related KPIs at Solistica.
