Ivan - Customer Service Specialist with 3 years of experience in telecommunications

Provided support and assistance to customers, addressing inquiries and resolving issues.

Effectively communicated with customers and team members to ensure clear information exchange.

Identified and resolved customer issues efficiently, minimizing escalation.

Gained and applied knowledge of products and services to assist customers effectively.

Coordinate with operations, engineering, purchasing and quality to attain production goals with vendors and forecast material integrity., Introduce new product, engineering changes and customer conversions., Purchasing supplies and materials according to specifications., Coordinating and supervise receiving and warehousing procedures

Performs weekly MRP run., Purchase supplies and materials according to specifications., Maintain relationships and negotiate with suppliers., Keep detailed records on procurement activity, materials quantity, specifications etc., Assist in forecasting to plan future orders

Creating and managing team schedules., Evaluating performance and providing feedback., Helping to resolve employee issues and disputes., Monitoring daily employee performance.