Experienced professional with over a decade of providing exceptional customer service, leading teams, and driving sales in BPO and retail environments. Skilled in communication, technical platforms, and employee training.
Provided reservations and customer support, ensuring high customer satisfaction and problem resolution.
Negotiated deals and managed sales processes at DELL, contributing to sales targets.
Supervised teams as BPO Supervisor, overseeing daily operations and team development.
Implemented English training projects and utilized effective verbal and listening skills in roles.
ATENTO EL SALVADOR
Reservations and customer care associate.
DELL ACCOUNT
Negotiation skills and save the sale
COGNIZANT TECHNOLOGY SOLUTIONS
MINISTERIO DE TRABAJO
English Project Implementation for employees.
Jacky Nail Beauty Supply
Telemarketing, administration and sales.
Bachillerato General
Lic. En Idioma Ingles Opción Enseñanza
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Proficient in Microsoft Office, Google Workspace, ZOOM, and reservation systems applied in various roles.
