Customer service professional with over a decade of experience in healthcare, travel, and sales sectors, specializing in client support, appointment scheduling, and quality assurance.
Handled customer inquiries, issue resolution, and client support across multiple sectors.
Conducted QA tasks within customer service and travel agency settings to ensure service quality.
Scheduled medical procedures and travel tickets for clients in the healthcare and travel sectors.
Proficient in Excel, Word, Outlook, GDS, and other tools for work organization and reporting.
Sykes El Salvador
Provided customer service to existing Cigna agents in the medical department, providing information about their coverage and resolving issues regarding their claims.
Foundever El Salvador
Cognizant and Webhelp
Worked for cognizant as appointment scheduler for medical procedures., Moved to Webhelp working for Flighthub a travel agency as a ticketing agent and QA.
Wonderland Market
Salesman representative on the store located next to Disneyland California.
Electronics
Aeronautic technician
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Demonstrated leadership, proactivity, responsibility, punctuality, and goal orientation.
