Dynamic training specialist with extensive experience in process optimization and IT systems management across various sectors, including healthcare and retail.
Expert in coordinating and managing multiple projects to ensure timely and efficient delivery.
Skilled in designing training programs that enhance employee skills and operational capabilities.
Proficient in managing IT systems to ensure high availability and compliance with organizational standards.
Expert in delivering exceptional customer service and resolving complex queries to ensure satisfaction.
Life Healthcare
Designed and delivered systems training programmes across clinical, administrative and operational teams. Developed SOPs, user guides, workflow documentation and e-learning modules. Facilitated virtual and in-person training sessions for system implementations and upgrades. Assessed user competency, analysed training feedback and monitored system adoption. Provided post-training support, troubleshooting and ongoing user guidance. Collaborated with stakeholders to support change management and operational efficiency. Managed the company Ideas Programme including stakeholder engagement, implementation tracking and payroll coordination
Life Healthcare
Supported transformation initiatives and process improvement projects across multiple workstreams. Assisted Project Managers with project coordination, reporting, communications and progress tracking. Prepared monthly utilisation reports, dashboards and operational performance graphs. Coordinated meetings, stakeholder engagements and action plan tracking for national and regional initiatives. Supported development, testing and enhancement of reporting tools aligned to business requirements. Compiled reports and minutes for executive and operational review meetings. Contributed to implementation of efficiency and sustainability initiatives through the Life Link portal
Life Groenkloof Hospital
Managed on-site IT systems, hardware and daily technical issue resolution. Maintained system connectivity, backups, mailbox housekeeping and IT compliance standards. Coordinated hardware procurement, replacements and equipment returns. Ensured staff competency on hospital management systems through training and support. Facilitated training sessions and assisted end users during new system implementations. Maintained strong working relationships with IM/BI departments and operational stakeholders
Advanced Quality Management Certification
Project Management Certification
Fair Discipline in the Workplace Certification
Handling Poor Performance Certification
Team Leader Curriculum Certificate
National Personal Training Certificate
Discover other professionals with similar experience
Competent in using data analysis tools to drive decision-making and process improvements.
Jaeko Developments T/A Smooch Frozen Yogurt
Managed day-to-day operations across retail store locations. Monitored sales performance and implemented operational improvements. Recruited, trained and supervised retail staff while managing shift rosters. Conducted inventory audits and maintained accurate stock records. Handled customer complaints and ensured high customer service standards. Maintained supplier relationships and ensured compliance with safety standards. Conducted staff training on customer service, product knowledge and sales techniques
Just Property Group
Managed end-to-end rental administration processes for landlords and tenants. Conducted property viewing, tenant screenings and lease negotiations. Prepared lease agreements and ensured compliance with rental regulations. Coordinated maintenance and repairs on managed properties. Developed and implemented property marketing strategies. Delivered professional customer service and relationship management
Standard Bank
Led branch operations ensuring compliance, operational efficiency and customer satisfaction. Monitored teller activities, cash flow and transactional accuracy. Handled escalated customer queries and implemented customer retention initiatives. Supported branch sales targets through strategic customer engagement. Recruited, trained and mentored staff while conducting performance evaluations. Prepared monthly operational, sales and customer service reports. Implemented security protocols and maintained branch compliance standards
