Javier - Customer Service & Civil Engineering with 5+ years of diverse experience
Summary
Experienced bilingual customer service agent and civil engineer with expertise in sales, client relations, and civil project design. Adept at combining technical knowledge with excellent communication skills to deliver quality outcomes.
Key Achievements
- Designed civil works for electrical substations and power transmission lines at ISES
Skills
Applied sales techniques to increase service sales and meet targets.
Provided accurate information and resolved customer issues via chat effectively.
Designed civil works for electrical substations and power transmission projects.
Utilized written and verbal communication to ensure customer satisfaction and project clarity.
Addressed customer issues and technical challenges within service and engineering roles.
Languages
Experience
Bilingual customer service agent
ACCEDO
Sale of television, internet and telephone services, through chat., Resolution of customer s’ problems regarding their services ., Provide correct and accurate information to customers about the services offered., High percentage of sales using optimal customer service .
Civil engineer
ISES
Design of civil works in electrical substations and power transmission lines .
Education
INDUSTRIAL UNIVERSITY OF SANTANDER
Civil Engineer
SANTA FE SCHOOL
Academic bachelor