Dedicated bilingual professional with over 4 years of experience in customer support, account management, and medical support. Skilled in communication, problem-solving, and data handling, ensuring quality service and operational efficiency.
Utilized active listening skills to understand and address customer needs effectively.
Applied empathy to provide compassionate support to patients and customers.
Communicated fluently in English and Spanish, handling diverse customer and patient interactions.
Recorded and updated customer and financial information accurately in internal systems.
Callzilla
Managed and followed up on customer orders, including payment processing and status updates., Assisted customers with general inquiries through digital support channels., Recorded and updated information in internal systems, ensuring accurate and timely data.
KM2 Solutions
Managed and followed up on accounts with overdue payments for auto financing services., Processed payments and updated account status in internal systems., Responded to general inquiries and provided relevant account information to customers.
Contact point 360
Followed up on accounts and verified overdue payments., Recorded and updated financial data within internal platforms., Provided operational support related to billing and collections.
Omega Health Care
Coordinated and scheduled medical appointments for a network of hospitals and clinics., Verified health insurance coverage and ensured compliance with medical orders., Assisted patients with inquiries, providing clear and accurate information.
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Quickly identified issues and provided effective solutions in dynamic support environments.
