Jean - IT/Customer Support Specialist with 8+ years in Tech & Service
Summary
Experienced in providing technical support, cybersecurity, and customer service with a focus on operational excellence.
Key Achievements
- Administered IT maintenance and repair workshops, supporting diverse devices including computers and gaming consoles.
Skills
Delivered technical assistance for alarm systems, cybersecurity, and device repairs.
Handled client interactions including account upgrades, troubleshooting, and payments in various roles.
Managed network setup, server administration, and implemented security protocols.
Created web interfaces using HTML5, CSS3, and JavaScript, along with Canva design.
Maintained and repaired systems across Windows, Linux, UNIX, and Kali Linux environments.
Languages
Experience
Technical Support
ALCENTRA S.A.
Technical support for different kind of alarm systems (ADT), Tech support and customer service for clients with technical difficulties related to alarm systems.
Customer Service Representative
24/7ai BJ's wholesale
Customer service for BJ 's wholesale U.S., Providing customer service for membership cards, making upgrades and downgrades., Making reports of new clients and enrolling new customers.
IT/Security Solutions Provider
Tecnomedical S.A.
Provided IT/security solutions for the company., Tech support assistance., Implemented new Cybersecurity technologies such as PCI DSS and ISO 27001.
Administrator
Total Repair
Administered a computer maintenance and repair workshop., Provided tech support, maintenance and repair for computers, video game consoles, cell phones and televisions.
Customer Service Representative
TELUS
Provided customer service for cell phones and landlines., Handled payments and provided basic troubleshooting for cellular phones.
Education
USAC
Science and Systems Engineering