Experienced data scientist specializing in financial analytics, machine learning, and data-driven decision making.
Extensive experience in scripting, data analysis, and machine learning model development using Python.
Proficient in interpreting complex datasets to extract actionable insights for business strategies.
Applied machine learning techniques to build predictive models for risk management and fraud detection.
Experienced in designing and querying databases to support analytical and reporting needs.
Edwards Lifesciences
Delivered end user support through different channels (phone, emails, tickets)., Provided remote support assistance (Bomgar) to reduce MTTR and improve service delivery., Diagnosed Tier 1–2 incidents involving Windows OS, macOS, Office 365, VPN, and network configurations., Delivered technical onboarding and support for distributed teams via Teams, Outlook, and SharePoint., Supported end users with application deployment and updates via Software Center (SCCM/Intune)., Conducted root cause analysis and documented solutions to enhance the knowledge base and reduce repeat incidents., Managed incident queues and ticket escalation to ensure SLA compliance through Service Now., Created and supported Adobe Certificates for secure document workflows., Managed account administration in Microsoft Entra ID, including password resets, group assignments, and MFA configuration to strengthen security., Used on-premises Active Directory for BitLocker recovery, account management, group assignments, and password resets.
Tek Experts
Provisioned and managed Azure IaaS resources including VMs, storage, virtual networks, and NSGs., Automated deployments using ARM templates and PowerShell scripts for consistent infrastructure delivery., Implemented RBAC and managed identities to secure cloud resources and enforce least-privilege access., Monitored infrastructure health with Azure Monitor and Log Analytics, resolving performance bottlenecks., Supported hybrid cloud integrations using VPN gateways and ExpressRoute for seamless connectivity., Coordinated software rollouts and updates, maintaining SLA compliance and minimizing downtime.
High School Diploma
English for Executive Centers
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Showcased product features to customers and discussed technical details to overcome objections and lock in sales., Selected correct products based on customer needs, product specifications and applicable regulations., Handled customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving 100% of issues., Kept detailed records of daily activities through online customer database., Set and achieved company defined sales goals., Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns., Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty., Met existing customers to review current services and expand sales.
