Experienced in providing customer service, technical support, and account management across industries including telecom, retail, and tech support.
Delivered customer service, technical support, and conflict resolution across multiple platforms and industries.
Assisted customers through calls, chat, and email, providing guidance and resolving issues professionally.
Managed account creation, deletion, and eligibility verification, ensuring smooth service operations.
Utilized Windows 10, Excel, and PowerPoint for tasks such as support and administrative functions.
TELECOMNETWORKS
Make outbound calls and answer inbound calls in a fast-paced environment., Assess eligibility for debt relief and debt consolidation programs.
UNO
Provided customer service for Hot Topic brand customers., Assisted with order placement, tracking, refunds, and returns professionally.
TELECOMNETWORKS
Assisted members of dating websites via calls, chat, and email., Created and deleted accounts, provided guidance, processed cancellations and refunds.
TaskEasy
Acted as liaison between landscapers and customers for a lawn care company., Managed scheduling and issue resolution to ensure customer satisfaction.
ServSafe Certification
Culinary Arts Training & Certification
Information Technology Certification
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Acquired basic knowledge in food safety and preparation, supporting related roles.
CCD
Verified business owner information for Google Partners Program eligibility.
UNO
Provided customer service and technical support for Brother printers and fax machines.