Experienced professional with expertise in logistics, real estate, and customer service, managing large teams and driving performance improvements.
Supervised teams of between 16 to 40 people across various operational functions.
Led multiple projects including quality control, route optimization, and tenant retention initiatives.
Utilized dashboards and KPIs to monitor station productivity and project outcomes.
Managed property maintenance requests, move-in/move-out inspections, and applied charges accordingly.
Anequim
Managed and generated maintenance requests for properties, Conducted detailed move-in and move-out inspections, Applied appropriate charges, Communicated proactively with tenants regarding payments, Inquired about lease renewals and engaged tenants to support retention strategies
Alorica
Managed a team of 16 people, Provided coaching sessions to achieve incentives and KPIs, Monitored calls, Had accountability sessions and applied disciplinary sanctions when needed
Fedex
Managed a team of 40 people, Provided coaching and one-to-one feedback, Organized and controlled AM operation, Projected routes and analyzed station productivity through KPIs, Managed several quality improvement projects, Managed a remote team of 26 people from Tuxtepec, Oax
Alboa
Contacted companies to present the brand and sell integration and social events, Coordinated social and corporate events, Managed a staff of 20 people and provided feedback
Tourism management
Master in business administration orientated to marketing
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Maintained proactive communication with tenants and coordinated events and logistics.
CESUVER, Colegio de las naciones
Managed 30 students in learning English, Coordinated activities inside and outside the institution, Met with directors and parents to provide feedback
