Jesus - Customer Support Specialist with 3+ years in Telecommunications & Tech

Guadalajara, Jalisco, Mexicoen

Provided first level support at Oracle, handling technical issues for international clients using 25+ applications.

Leveraged technical and communication skills to assist customers and internal teams, ensuring timely problem resolution.

Contact via CazVid

Published on CazVid

Summary

Experienced in delivering technical support, customer service, and sales across telecommunications and technology sectors. Skilled in troubleshooting, client communication, and CRM systems. Committed to optimizing customer satisfaction and operational efficiency.

Key Achievements

Built customer relationships and upsold products at AT&T, meeting sales goals and improving client satisfaction.

Skills

Customer Support & ServiceAdvanced

Delivered technical and customer service support via multiple channels in a high-volume environment.

Technical TroubleshootingIntermediate

Handled and resolved technical issues related to software, portals, and devices at Oracle and in retail settings.

Sales & Account ManagementIntermediate

Assisted customers with service plans and upsold products, driving revenue and customer satisfaction.

Communication & Interpersonal SkillsAdvanced

Effectively communicated with clients, internal teams, and management across diverse service environments.

Experience

Customer Service Analyst-2

Oracle Mexico

February 2024 - August 2025

Being part of a Global Customer Support Organization I served international customers while performing support as a Customer Support HUB Analyst and was responsible for duties such as translation, responding to Service Requests, responding to incoming phone calls, Emails and live Chat channels...

Account Manager- Sales Consultant

AT&amp;T Home Solutions

April 2013 - October 2022

Assisted customers over the telephone with orders and/or billing related issues and escalations. Negotiated and prepared service order requests for installation, removal or changes of broadband internet, cable tv and telephone service., Accessed multiple databases and systems and retrieved and...

Retail Sales Associate

Sprint PCS Mobile Solutions

April 2010 - August 2012

Proactively engaged with a broad range of customers in a highly-traffic retail environment. Used digital tools, communicated effectively, educated customers, and showcased the value of the brand., Recommended wireless solutions, and an onboarding solution to help customers understand the device...