Experienced bilingual customer service representative with expertise in multi-channel support and issue resolution.
Provided assistance to clients across different channels, resolving platform issues and ensuring positive interactions.
Handled customer inquiries via voice, chat, and email, adapting to various communication mediums.
Resolved customer issues related to payments and account problems, demonstrating effective troubleshooting skills.
Bilingual in English and Spanish, supporting a diverse customer base.
Teleperformance
Customer Service agent handling issues that users had with platforms, Give a good experience and assistance for the client, Handle payments and account problems.
Sitel/Foundever
Helped handling issues that users had with platforms, Give a good experience and assistance for the client, Handle payments and account problems.
Intouch CX
Multi channel agent, handling issues and questions from customers in voice, chat and emails.
High School Diploma
Technical Diploma
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Utilized active listening, teamwork, and organizational skills to enhance customer interactions and team efficiency.
