Dedicated professional with 9 years of experience in customer service, training, and quality assessment. Proven ability to train new hires and evaluate call quality to ensure service standards.
Handled customer inquiries, disputes, and unrecognized charges, ensuring customer satisfaction.
Trained new hires on customer service protocols and procedures to ensure quality standards.
Evaluated call interactions based on client and contact center quality criteria, providing actionable feedback.
Provided coaching and feedback to improve agent performance via call evaluations.
Discover other professionals with similar experience
