Dedicated professional with over 5 years of experience in customer service and sales roles, skilled in CRM tools, client relationship management, and team supervision.
Extensive experience in handling customer inquiries, issue resolution, and relationship management.
Proficient in consultative selling, objection handling, and customer retention strategies.
Experienced in CRM tools and support software for managing customer data and transactions.
Skilled in supervising teams, managing KPIs, and resolving complex issues efficiently.
Teleperformance
Customer service through calls and emails, Supervising and advising the work team, Management of KPIs, Problem-Solving, Empathy and Patience, Product/Service Knowledge
Konecta
Consultative Selling, Objection Handling, Negotiation, In-depth Product/Service Knowledge, Identification of Sales Opportunities, Processing Contracts and Updates, Customer Retention and Loyalty
Highschool completed
C2 level English
Basic French
Systems Engineering student
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