Joel - Experto en gestión de citas y atención al cliente con 3 años en soporte y ventas

Aplicó técnicas de relación con clientes, incluyendo seguimiento y resolución de consultas

Lideró esfuerzos de prospección para captar nuevos clientes en diferentes servicios

Respondió rápidamente a clientes a través de llamadas y chats en múltiples plataformas

Programó y gestionó citas utilizando aplicaciones y software de despacho

Conducted cold and warm calls to potential customers, successfully qualifying leads for solar and roofing appointments., Developed and maintained strong client relationships through persuasive communication and effective rebuttals., Managed lead generation efforts and tracked progress, ensuring...

Ability to handle multiple tasks simultaneously, Quick decision-making under pressure, Scheduling and managing appointments, Point of contact between techs and customers, Maintaining clear and up-to-date records, Customer service and follow-ups, Back office tasks, Fast response emails and inbound...

Ability to handle multiple chats simultaneously, Retention skills, Customer support, Solving tickets and inquiries, Customer service and follow-ups, Back office tasks, Fast response chats