Traductor e intérprete con sólida experiencia en atención al cliente y gestión de proyectos, enfocado en la satisfacción del cliente y la eficiencia operativa.
Experto en traducción de documentos técnicos y generales entre inglés y español.
Experiencia en manejo de consultas complejas y resolución de problemas para clientes internacionales.
Habilidad para coordinar múltiples proyectos de manera eficiente, cumpliendo plazos y objetivos.
Dominio de herramientas de Microsoft Office para la creación de documentos y análisis de datos.
Freelancer
Resolved different projects associated with client needs in a remote way. Made data entry processes using pdf documents into excel templates. Translated different word and pdf documents into spanish to be published on Amazon Books by a spanish writer. Provided proofreading services for different kind of Bachelor Degree Documents enhancing clarity, style, grammar and vocabulary used. Provided assistance as a medical interpreter and medical billing with Pharmbills and with a doctor’s office located in Argentina. Voluntary Job providing english and math classes to teenagers. Assisted customers with computer´s technical issues
IGT Solutions
Assisted customers with Travel Issues in both languages worldwide. Managed reservation issues in a timely manner performing multiple tasks. Created New reservations and flight adjustments daily. Handled up to 40 calls daily, depending on cases types. Tested the Navigator App alongside developers, checking and reporting bugs daily
Atlantic Zeiser GmbH
Led Customer Services worldwide, with a primary focus on the Americas. Handled yearly maintenance contracts, ensuring 100% post sale service satisfaction. Provided customer training and software updates relevant to their field. Created and implemented customer excel forms from scratch for company records. Ensured Customer Compliance with ISO Standards in timely manner. Made Translation of Handbooks and Service Manuals for Customer Training. Logistic processes with spare parts including billing, export and import procedures. Followed up weekly customer assistance in accordance with the established schedule
CST Intensive Online Training for medical & general Interpreters
Basic Training Course
English for Career Development
Virtual Assistance and Customer Care Online Training Program
Permanent E-Learning Program for Customer Satisfaction
MS Office Business Software Training
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Capacidad para utilizar Google Workspace para la colaboración y gestión de proyectos en línea.
Maper S.A.
Delivered and offered support services locally. Designed reliable workflows for daily customer assistance. Managed and scheduled the local support team on a weekly basis. Led training for newly hired technicians and customers’ personnel. Handled logistic processes associated with spare parts and local inventories. Coordinated, tracked and ensured smoothly delivered parts to clients. Ensured annual basis customer support via maintenance contracts
B.S. in Electronic Engineering
