Dedicated customer service professional with experience in telecom, banking, rental services, and software support, proficient in multichannel communication and risk management.
Delivered customer service via in-person, phone, email, and chat channels in various industries.
Provided technical assistance for McAfee and Cox products, troubleshooting client issues.
Effectively communicated with customers through calls, emails, and chats, including risk and fraud management.
Participated in fraud and risk management activities within telecom and banking sectors.
THRIFTY CAR RENTAL
Customer service on desk, Email reserves follow up
TELUS International
Customer service agent (Calls), Fraud Department (Calls), Risk Manager (Calls), Banking department (Emails, chat), Customer Service agent (Calls)
INTOUCH CX
Everise Guatemala
Technical support (Mcafee), Technical support (cox)
Law Student
High School Diploma
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Managed customer inquiries through calls, emails, and chat, ensuring seamless support across platforms.
