Experienced financial analyst with over 5 years of success in data analysis, financial modeling, and reporting within banking and investment environments. Adept at supporting strategic decision-making and ensuring regulatory compliance.
Applied financial analysis techniques to evaluate investment opportunities and monitor financial performance.
Built and maintained financial models to support decision-making processes and forecasts.
Prepared reports for internal and external stakeholders, ensuring adherence to regulatory standards.
Utilized advanced Excel functions for data analysis, modeling, and reporting tasks.
Service First
Provide assistance to prospects in order to create leads and collect all the information required according to every profile., Create new profiles and leads using paperwork provided by the applicants., Background checks: Credit Score, bankruptcy files, ability to pay, Etc., Calculate and determined possible offers to every applicant following specific criteria based on the information provided by every applicant., Create offers determined on the ability to pay for every customer and make the offer offering detailed information., Check contracts, collect signature and complete the funding.
Juice Plus
Provide assistance to internal employees following the company policies, issues related with tools, access, users, passwords, such as:, Create new users, profiles, and remote access to every tool., Reset passwords, create new passwords, active and recover accounts., Troubleshooting for regular tools required to provide normal services to external customers (service provided for internal employees)., Create and follow up for all the tickets when was needed.
DHL
Take inbound and outbound calls for issues related to orders and delivery issues for new and existing customers in order to provide support and solve every situation as required., Provide assistance through the website to educate customers about how to use the webpage., Create tickets and make the follow ups on cases that are not solved at the first contact., Place refund request when was necessary, follow up the refund request as well., Provide assistance for upgrades when it requires to get a faster delivery options.
Computer Engineer
High School Bachelor
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