Over 10 years of diverse experience in customer service, medical transcription, legal assistance, and technical support, demonstrating strong communication, documentation, and problem-solving skills in fast-paced environments.
Delivered high satisfaction customer support across telecommunications and healthcare sectors.
Managed insurance claim requests, reprocessing, and appeals with accuracy at Solvo Global.
Transcribed medical documents accurately, supporting healthcare providers and research.
Supported legal teams with research, drafting, and case exhibit preparation.
Solvo Global
Contacted insurance companies to request claim reprocessing and ensure timely payments., Uploaded and tracked claims and appeals information in internal systems with high accuracy., Maintained detailed documentation and followed up to resolve discrepancies efficiently., Demonstrated strong...
Perfect Serve
Assisted patients, nurses, and physicians with medical transcription and research., Managed calendars, scheduled appointments, and sent prescriptions to pharmacies., Provided accurate and timely transcription and office coordination support.
Maximus Law Firm
Assisted attorneys with legal research, drafting documents, and case management., Prepared exhibits, evidence, and documentation for hearings and trials., Managed schedules and coordinated meetings for the legal team.
Xfinity Mobile
Developed and facilitated engaging training programs to enhance employee skills., Evaluated training outcomes and provided individual coaching.
High School Diploma
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Developed and facilitated training programs, providing coaching and evaluation feedback.
T-Mobile / Comcast
Resolved customer inquiries promptly, achieving high satisfaction levels., Utilized CRM software to manage customer accounts and communication channels.