Dedicated customer service specialist with over 8 years in call centers, skilled in interpretation, medical documentation, retention, and soft sales. Proven ability to support clients effectively and manage diverse responsibilities in fast-paced environments.
Provided support and information to customers and stakeholders, facilitating communication and issue resolution.
Performed interpretation for workers' compensation cases, enabling effective communication between parties.
Engaged in soft sales and customer retention activities to maintain client relationships and promote services.
Handled medical documentation related to workers' compensation, ensuring accurate and timely record keeping.
Cognizant
Customer service and Interpreter representative for workers compensation companies, helping employees, employers, adjusters and case managers to facilitate communication., Providing customer service in scheduling appointments, set claims, and provide information of claim details to callers.
Telus International El Salvador
Worked in different roles in the call center industry for over 8 years., Developed different skills in customer service, retention, collection, back office, soft sales and lead generation., Managed different areas as medical documentation in the workers compensation field.
English Major as a foreign language, teaching option
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Supported back office functions including data entry, scheduling, and administrative tasks within call center roles.
