Jorge - Data & Education Professional with diverse experience in Data Analysis, Customer Support, and Bilingual Instruction

Expertise in creating dashboards and reports using Power BI, Excel, and MySQL to support strategic decisions.

Proficient in delivering bilingual education in mathematics and statistics, enhancing learner comprehension and engagement.

Skilled in providing technical support and resolving customer issues via multiple channels to ensure satisfaction.

Experience in managing independent data projects, creating tools, and supporting operational workflows.

Delivered bilingual instruction in mathematics and statistics, adapting content for diverse learning styles and cultural contexts., Led multiple student groups simultaneously, demonstrating strong organizational and time management skills., Designed and implemented project-based learning strategies, emphasizing initiative and goal-oriented planning., Prepared detailed academic and administrative reports, ensuring accurate documentation and timely communication with institutional stakeholders., Served as a liaison between parents, students, and academic coordinators, fostering clear and professional communication

Delivered pre- and post-sales support to customers through phone, chat, and email, consistently meeting satisfaction and resolution KPIs., Provided technical guidance and real-time troubleshooting, ensuring smooth customer experiences across platforms., Documented all interactions and flagged critical issues to relevant departments, demonstrating attention to detail and process alignment., Balanced multiple conversations and inquiries under pressure.

Created dynamic Power BI dashboards to track key metrics and summarize data for decision-making — tools that can support executive reporting and operational planning., Built Excel-based trackers and automated templates to streamline scheduling, budget monitoring, and internal documentation processes., Analyzed business data using MySQL and R to generate summaries that simulate executive briefings and stakeholder reports., Designed a customer segmentation analysis to help prioritize client engagement strategies — aligning with marketing and administrative priorities., Delivered insights in clear, professional formats, demonstrating the ability to translate complex data into executive-friendly summaries.