Dedicated bilingual customer service specialist with over 6 years of experience in telecommunications, insurance, and general support roles. Skilled in communication, active listening, information collection, and coordination across diverse industries.
Utilized speaking, listening, reading, and writing skills to effectively interact with clients and team members.
Applied active listening to understand customer needs and provide appropriate solutions.
Gathered and verified detailed information for insurance claims, customer profiles, and appointment scheduling.
Negotiated payment schemes and persuaded customers to retain services.
TELEPERFORMANCE
customer service for the United States market in a telecommunications company, preventing customers from canceling their accounts
CORE MULTISERVICES
collect all the information about the accidents, ensure accurate information for the adjuster
FINANCIERA INDEPENDENCIA , COA
identify the different types of clients, provide personalized options for payment schemes
TECH MAHINDRA
clarify doubts about insurance policies, take payments for services, schedule nursing appointments
PREPARATORIA CONCLUIDA
Discover other professionals with similar experience
Scheduled appointments, coordinated claims, and managed multiple communication channels efficiently.
CENTRIS
schedule special pickups, coordinate claims with US teams
GRUPO GAYOSSO
marketing for funeral services
HISPANIC TELESERVICES DE GUADALAJARA
provide technical support to the US market, guide customers through problems with internet and cable services
PAM ASESORIA LEGAL
make calls to identify potential candidates, schedule job interviews
