Profesional en atención al cliente y ventas con 7 años de experiencia en entornos dinámicos y multiculturales, especializado en mejorar la relación con los clientes y aumentar las ventas.
Proporcionó soporte y asistencia profesional en atención al cliente en diversos entornos.
Implementó planes estratégicos que mejoraron los resultados de venta y la relación con clientes.
Colaboró en el desarrollo de procedimientos y en la coordinación con el departamento de TI.
Hablo inglés y español, facilitando la interacción con clientes internacionales.
TTEC
Provided exceptional customer service, addressing inquiries and concerns promptly., Provided excellent customer service, resolving guest concerns professionally and courteously., Gained and maintained department product knowledge to facilitate customer service., Provided exceptional customer...
INTOUCH CX
Boosted sales performance by implementing effective training programs for the sales team., Increased global sales revenue by developing and implementing strategic sales plans and initiatives., Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual...
ITEL
Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team., Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team., Served as a liaison...
Associate of Engineering
High School Diploma
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