Dedicated professional with 4 years of diverse experience in customer support, quality control, and team supervision in various industries. Bilingual in English and Spanish with skills in Microsoft Office and work tools like CRM and Slack.
Experience in handling inbound and outbound calls, providing support, and ensuring customer satisfaction.
Ensured material and product compliance with standards through various quality assurance roles.
Supervised production and factory staff to maintain quality and meet company specifications.
Proficient in Word, Excel, PowerPoint, and Outlook for report preparation and communication.
Self-Employed
Provide safe and efficient transportation service., Offer friendly customer service and punctuality.
Teleperformance
Handled inbound and outbound calls., Resolved customer inquiries and provided support in English and Spanish.
The Office Gurus
Assisted customers via phone and email., Provided accurate information and ensured satisfaction.
Lone Star Stone
Managed production teams and ensured product quality., Supervised imitation stone products made of cement.
Elementary School
Junior High
English Teacher Course
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Experience using CRM, Slack, and ClickUp for communication, customer tracking, and project management.
Walmart – Guatemala City, Zone 10
Ensured materials met company specifications., Supervised factory staff and prepared daily reports.
American Merchandise Corporation (AMC)
Verified compliance with quality standards and prepared daily production reports.
Prima Tex
Ensured all materials met specifications., Prepared daily production and export reports.
