Experienced in multilingual customer support, data processing, and back-office operations with a proven track record in enhancing client satisfaction and operational accuracy.
Delivered high-quality support across multiple channels, ensuring customer satisfaction and retention.
Provided accurate English-Spanish interpretation, improving communication in diverse settings.
Maintained precise customer data records, supporting operational workflows and accuracy.
Effectively addressed customer issues with strong communication and problem-solving skills.
Teleperformance
Provided customer support through chat, email, and voice channels.. Assisted customers with inquiries, complaints, and service-related issues.. Applied customer retention and de-escalation strategies.. Ensured high-quality service and customer satisfaction.
TELUS DIGITAL
Reviewed and processed customer data and documentation.. Ensured accuracy and completeness of records.. Entered and updated information in internal systems and databases.. Supported operational teams with administrative and reporting tasks.. Maintained organization and compliance with company procedures.
Bachelor’s Degree
High School
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