A versatile manager with extensive experience in logistics, customer service, project coordination, and sales across diverse sectors, committed to operational excellence and client satisfaction.
Managed warehousing, inventory control, and distribution systems, improving operational efficiency and service levels.
Developed and led customer service departments across multiple companies, including KPIs and call center management.
Coordinated international and industrial projects, integrating operational capacities to meet client needs efficiently.
Expanded customer base through searching, developing new clients, and managing key accounts in various industries.
GUIMAJO USA INC
ERP Famous implementation, Following up to the OTC process, Development of metrics to the sales and customer service activities
CONMERSA, SA DE CV
Design and monitoring of production standards, Customer service, Search and development of new customers
ALMACENES VACA, SA DE CV
Creation and development of the department, Implementation of KPIs, Follow up to retail and Government clients’ relationship with the Company, Sales to Government customers
GRUPO NAZAN, SA DE CV
Design and control of the strategies developed for the distribution of finished product throughout all the sales spots
Mechanical Electrical Engineer
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Implemented continuous improvement programs and KPIs to optimize departmental and operational performance.
TRITURADOS RALEIGH SA DE CV
Control and report of the metal scrap produced in the automotive plants to be recycled by the company, Continuous improvement programs
NATURAL HEALTH SA DE CV
Structure of the warehousing and distribution systems, Inventory control
AMERICAN AXLE MEXICO
Follow up of direct materials to feed up the production lines
CONAGRA FOODS INC
Organization and management of the call center team
