Experienced software engineer specializing in full-stack web development and cloud migration, committed to building scalable and efficient applications.
Extensive experience in developing dynamic web applications using JavaScript frameworks.
Built responsive and interactive user interfaces utilizing React.js for various client projects.
Deployed and managed applications on AWS cloud services to ensure scalability and reliability.
Handled both frontend and backend development tasks, integrating diverse technologies for complete solutions.
Teleperformance
Customer service calls, resolved customers questions about the monthly fee, technical support, additional services such international rates for voice and data usage, Provide feedback to the Customer Service Agents, create action plans, helping in the development of agents, ensure compliance with objectives of the company, trainings, Ensure compliance with objectives of the company, payroll, resolve questions, weekly schedules, meetings with the client, QA department, create action plans
Sitel
Customer service calls, general inquiries about domestic and international flights, luggage fares, status of reservations, upgrade seating’s, status of a flight, claims
Marcatel
Provide feedback to the Customer Service Agents, create action plans, helping in the development of agents, ensure compliance with objectives of the company, trainings, Ensure compliance with objectives of the company, payroll, resolve questions & general inquiries about new products and services, confirm new procedures, weekly schedules, meetings with the client, QA department, create action plan
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BPSkills
Management of sale orders, review general information (shipping address, prices, discounts, special requirements, installation address, contact on site, shipping info), review of daily & monthly reports(data bases), warranties due lost/defective shipments, general support to customers about their Purchase Orders & assistance in general to sales representatives
Axtel
Support to new projects, follow up of current orders with Local/National carriers, contact with National & International Carriers for services of voice & data, review of daily & monthly reports(data bases), Send sales orders to local/national & international carriers, contact with customer, support about status, general information, also installation/activation dates, troubleshooting, backlogs, among other activities, general support and assistance to the final customer, internal/external departments/carriers, any technical issue it is transferred to the proper department
Helixx BPO / SAP Business Network
Help assigned providers to set up their Ariba Account, validate information with them, project scope, help them to create invoices, review PO´s, follow through compliances & inquiries about the service, explain fees, currently working on the Ariba Catalog Management Team, where we help suppliers to publish their catalog for their buyers, format, troubleshooting and maintenance.
Helixx BPO
Assistance to suppliers with the set up for their catalog, configurations, updates, troubleshooting
Helixx BPO
Project management directly with buyers, analysis of data, prepare flight plan for the implementation of the project with buyer, work on the tasks related to the implementation, created training guides, provided training to buyers and also suppliers/end users, reports, enablement follow up, configurations on the system, PO/Inv , Knowledge of Business/Country Rules, general troubleshooting, general tasks related to the project.
