Dedicated professional with over 15 years of experience in airline sales, customer service, and travel coordination. Skilled in client relations, account management, and digital tools to deliver exceptional service and operational efficiency.
Proven ability to resolve client issues efficiently, enhancing satisfaction and loyalty.
Skilled in managing diverse accounts, conducting sales visits, and delivering tailored solutions.
Extensive experience in booking travel using Amadeus and NDC, ensuring accurate and efficient planning.
Proficient in Zendesk, Salesforce, HubSpot, and other platforms to optimize customer interactions.
D'Mundo Travel
Manage and grow a portfolio of Corporate Accounts with customized travel solutions., Experienced in booking and itinerary planning using Amadeus and NDC platforms., Coordinate business travel services including air, hotel, and car arrangements., Build strong client relationships and ensure high levels of customer satisfaction., Provide timely and accurate information about travel policies, itineraries, and pricing., Maintain accurate records of client preferences and booking history., Collaborate with suppliers and travel partners to secure best rates and options., Manage invoicing and reporting for corporate clients.
5CA Psyonix/Epic Games
Provide tickets, email, and chat support to gaming customers., Resolve technical and account-related issues efficiently., Utilize Zendesk and Salesforce as a CRM tool for customer interactions.
Delta Air Lines
Managed local, regional, and multinational accounts with tailored service strategies., Conducted regular sales visits, cold calls, and account performance reviews., Delivered quarterly product presentations and sales reports to key accounts., Used tools such as ACCELYA and Tableau for data analysis., Maintained CRM data and reporting in Salesforce and HubSpot., Supported marketing and administrative functions, including event coordination., Engaged with the community through United Way and AMCHAM initiatives.
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Delta Air Lines
Oversaw direct airline ticketing sales in Honduras., Delivered monthly sales reports and developed new customer leads., Represented Delta in community and business events.
Delta Air Lines
Supervised flight operations and led ground staff teams., Analyzed and reported KPIs to improve team performance., Coordinated team-building activities.
