Jose - Data Analyst with 5 years of experience in finance and healthcare

Applied analytical techniques to interpret complex datasets in finance and healthcare domains.

Utilized SQL for data extraction, transformation, and management from relational databases.

Created visual reports and dashboards using tools like Tableau and Power BI for effective communication.

Conducted statistical evaluations to support business insights and operational improvements.

Coordinate delivery and installation of diagnostic reagents and instruments for clinical labs across the United States (NY, PA, CA, IL, TN, NJ, CT), ensuring full regulatory compliance., Use SAP daily to create purchase orders, track shipments in real time, and update facility records (addresses, contacts, equipment) – 100% data accuracy., Achieve 98% on-time delivery by managing inventory and resolving logistics issues., Collaborate with sales, technical support, and global teams to reduce client downtime by 25%., Daily management of the MDLA ticketing system, handling facilities inquiries, and order claims.

Provided email and voice guidance to aspiring teachers on certification paths, earning consistent high satisfaction scores., Resolved 85+ daily inquiries with 95%+ accuracy, reducing response times through process optimization., Assessed candidate profiles to deliver personalized career recommendations., Led one-on-one advising sessions, driving a significant increase in program enrollment.

Managed and recovered delinquent accounts, including debts over 1,000 days past due., Handled corporate accounts exceeding $45,000,000 COP with tailored recovery strategies., Conducted detailed follow-ups and case analyses, improving recovery rates and meeting monthly targets.