Jose - Property Manager with 5+ years in real estate and customer service

Managed property maintenance and operations for real estate properties.

Conducted outbound sales calls and product pitches for telecom services at SSG.

Provided technical guidance and onboarding support for security systems at Sykes.

Handled customer inquiries, refunds, and disputes for Amazon via multiple communication channels.

Hybrid position, currently working on this position as the property manager for the real state company Amherst., This position is related to the maintenance of the houses under the company name., Prior this position I was on the same company but under the HCV department.

On site position, outbound sales representative for the Optimum account., I was a sales agent in charge of making outbound calls and offer the products that Optimum had to offer, cellphones, cable, internet and other services.

Call center/technical support for the SimpliSafe account., I was on tech 1, 2, 3, customer service and onboarding., I guided customers to every step of the installation for their security system as any inquire or inconvenience that they could have.

I worked as the first point of contact for Amazon doing customer service through phone calls, chat and e-mails., Handling refunds, charges disputes and technical support services for Amazon Echo and Fire products., I learnt how to de-escalate an upset customer and what’s liked to work under...